As the work landscape continues to evolve, one thought stands out for me as I think about the year ahead: In the workplace, the voice of the individual continues to gain strength — perhaps because of our increasingly intertwined work and personal lives, and the climate we operate in today.

People are a company’s most valuable resource, and in this tight talent market, there is even more responsibility on organizations to create a culture where workers can have meaningful experiences and bring their best selves to work. Business leaders everywhere, particularly CHROs, are recognizing why this is so important: it’s better for all employees and it’s better for business.

A positive employee experience can impact the level of trust workers have and, ultimately, improve performance and retention. This, in turn, impacts the customer experience and helps increase a company’s bottom line. Focusing on a few areas in particular, including diversity, digitalization, and an employee-first culture, can help meet workers where they are as their needs continue to shift.Diversity Means DifferenceWe’ve been focused on diversity since our inception at Workday, but as social issues continue to take center stage in the world, we’ve been reexamining and broadening what the term means to us. Diversity, in our view, really means difference.

Our chief diversity officer, Carin Taylor, explains that diversity is a blend of unique attributes in each of us, including our differences in background, perspective, race, gender, sexual orientation, physical ability, nationality, location, function, and more. We strive to look at diversity with a wider lens, and to understand that the diversity issues that we grapple with in the San Francisco Bay Area might not be the same as the issues in other parts of the globe.

To support our goals with action, we took our Belonging and Diversity program to the next level with VIBE, an acronym for valuing inclusion, belonging, and equity for all. This year, we dedicated a week in June to VIBE — five days of global awareness across the company to continue our journey of creating a culture of belonging and inclusion.

We’re continuing to leverage data from our weekly global employee surveys to understand employee sentiment, and this year we’re placing an increased focus on examining diversity trends. We are analyzing the data to find out if our employees are having a similar experience at our company across gender, race, age, geography, years at Workday, and so on. This enables us to think about diversity in new ways, and we’ll discover where we’re living up to our expectations and where we can improve.
The Digitalization ImperativeShifts in the nature of work, new technologies, and the needs of new generations are driving the digitalization of HR, which organizations must embrace to create modern people practices. These shifts often bring uncertainty, but this is an incredibly exciting time to be in HR. We can help guide companies as they navigate these changes, helping them determine what to automate so that they can elevate the many tasks that are uniquely human, and free up time for teams to tackle this higher-order work, such as figuring out the right approach to a particular strategy.

Bringing a consumer-like experience to enterprise software is another aspect of digitalization that is at the heart of our DNA at Workday. In our personal lives, many of us use Alexa, Google, and Siri — technologies that are fun, innovative, and easy. I expect digital tools in my work life to have the same attributes, and I know workers feel the same way. We focus on being mobile first, and we want employees’ digital experiences to echo their consumer experiences. We are analyzing the data to find out if our employees are having a similar experience at our company across gender, race, age, geography, years at Workday, and so on.

This year we offered open enrollment for Workday benefits on mobile phones. If a team member didn’t complete the process on one device, they could finish up on another. We also bring a consumer-like approach to learning, with interactive media and peer-generated content that is available on-demand and all in one place, with features similar to those we see in our consumer lives, including the ability to recommend videos, create a playlist, and bookmark links.